Delivery and Returns Policy

The INTERGAS Shop is a online trading name of Mid Wales Plumbing & Heating Supplies Limited and by purchasing from https://theintergasshop.co.uk you are accepting our Terms & Conditions. For our full Terms & Conditions click here and for our Privacy Policy click here.

Delivery Overview

Items purchased from The INTERGAS Shop are sent with different delivery services depending on the size, weight & value of the product and/or the delivery service you have chosen. You will be notified by a separate email which delivery company your item has been sent with and the appropriate tracking number (where applicable).

We use Station Couriers UK Ltd (part of the APC Overnight parcel network & Pallet-Track pallet network) & Royal Mail.

Items bought from our website are only dispatched on working days and for items to be dispatched on the same working day of your order, the checkout process must be completed strictly before 4:30pm (sorry no exceptions). Any order placed after 4:30pm will be sent the following working day. Friday orders placed before 4:30pm will be delivered the following Monday (excluding bank holidays), unless the Saturday delivery option has been paid for. Ordering after 4:30pm on Friday and at weekends will mean that your items will be dispatched the following working day (excluding bank holidays).

A signature is required for all our deliveries and they cannot be left without a signature or with a neighbour without prior arrangement. All items bought on our website require a signature at the point of delivery and will returned back to your local delivery depot should no-one be at home to sign for them. We are able to deliver parcels to a neighbour or a work address if this is more convenient, but this must be specified as the 'delivery address' at checkout. If you want the parcel left with a neighbour if no-one is home, written conformation of this must be done in the 'notes' section at the checkout (E.g. 'Leave with number 24 or 25 if not in').

Bulky items or items that total more than 25kg will be sent as a Pallet Delivery. We do not suggest allowing pallet deliveries to be left with a neighbour, as they are big and bulky items and someone must be available to receive and inspect the goods at the point of delivery.

Please note Saturdays, Sundays & Bank Holidays are not classified as ‘working days’ and we cannot be held liable in any way for exact delivery timings or delayed deliveries. We put faith in the companies we use to deliver our goods in the timescales they give us, however these timescales are not 100% guaranteed and the operations and actions of these companies and staff are simply beyond our control. We will not compensate for any damage, loss of labour or lost time due to late or delayed deliveries.

A signature is required for all our deliveries. All items bought on our website will require a signature at the point of delivery and will returned back to your local delivery depot should no-one be at home to sign for them. 

Unfortunately, due to legislation under the Consumer Rights Act 2015 our items can no longer be left in a 'safe place' and will be returned to your local delivery depot should no one be there to sign for them.

Delivery Terms and Prices

Pallet Prices

Bulky items (boilers, cylinders, etc) that total more than 25kg will be sent on a palletised delivery. Pallet deliveries are large, bulky deliveries and must be delivered on the very first occasion. Failure to deliver on the first attempt will mean a non-negotable re-delivery charge of £39 + VAT.

Pallet Track Next Day Pallet Delivery prices (1.2m x 1.2m x 2m maximum) are as follows:

Next Working Day Pallet Delivery To England, Wales & Southern Scotland - £47.74 (Inc. VAT). Using this service means you should receive your parcel before 6pm the next working day after we dispatch. This service is only available to the following Scottish postcodes: DG, EH, FK, G, KA1-26, KA29+, KY, ML, PA1-19, TD.

AM Next Working Day Pallet Delivery To England, Wales & Southern Scotland - £66.10 (Inc. VAT). Using this service means you should receive your parcel before 12pm the next working day after we dispatch. This service is only available to the following Scottish postcodes: DG, EH, FK, G, KA1-26, KA29+, KY, ML, PA1-19, TD.

Saturday AM Pallet Delivery To England, Wales & Southern Scotland - £85.00 (Inc. VAT). Using this service means you should receive your parcel before 12pm the next Saturday after we dispatch. This service is only available to the following Scottish postcodes: DG, EH, FK, G, KA1-26, KA29+, KY, ML, PA1-19, TD.

Next Working Day Pallet Delivery To Scotland - £97.70 (Inc. VAT). Using this service means you should receive your parcel before 6pm the next working day after we dispatch. This service is only available to the following Scottish postcodes: DD, PH1-14, IV1-3, IV12, IV30-36, AB10-16, AB21-25.

2-3 Working Day Pallet Delivery To Scotland - £92.47 (Inc. VAT). Using this service means you should receive your parcel before 6pm 2-3 working days after we dispatch. This service is only available to the following Scottish postcodes: IV4-11, IV13-19, AB30-99.

3-5 Working Day Pallet Delivery To Scotland - £143.48 (Inc. VAT). Using this service means you should receive your parcel before 6pm 3-5 working days after we dispatch. This service is only available to the following Scottish postcodes: HS, IV20-29, IV37-99, PH15-50, KW, PA20-80, KA27-28, ZE.

Next Working Day Pallet Delivery To Northern Ireland - £110.78 (Inc. VAT). Using this service means you should receive your parcel before 6pm the next working day after we dispatch. This service is only available to the following postcodes: BT1-21, BT23, BT26-29, BT36-46, BT61-63, BT66-67.

3-5 Working Day Pallet Delivery To Northen Ireland - £97.70 (Inc. VAT). Using this service means you should receive your parcel before 6pm 3-5 working days after we dispatch. This service is only available to the following postcodes: BT24-25, BT30-35, BT47-60, BT64-65, BT68-94.

3-5 Working Day Pallet Delivery To Republic Of Ireland - £110.78 (Inc. VAT). Using this service means you should receive your parcel before 6pm 3-5 working days after we dispatch.

All orders will be checked upon dispatch and should the correct delivery option not have been selected or paid for The INTERGAS Shop is under no obligation to send the delivery.

Parcel Delivery Prices

Items purchased from The INTERGAS Shop will have the option to be sent with the following services. Items sent via Royal Mail are usually delivered within the relevant timescales on Royal Mail's website (http://www.royalmail.com/personal/sending-mail). Items sent with APC Overnight will usually be delivered before 6pm the very next working day.

We charge the following prices for our deliveries (correct January 2018):

Royal Mail Large Letter 2nd Class Signed For - From £2.32 (Inc. VAT). We offer this service for items up to £20 in value. Using this service means you should receive your item(s) within 3 working days after we dispatch.

Royal Mail Large Letter 1st Class Signed For - From £2.58 (Inc. VAT). We offer this service for items up to £50 in value. Using this service means you should receive your item(s) within 1-2 working days after we dispatch.

Royal Mail Small Parcels 2nd Class Signed For - £4.84 (Inc. VAT). We offer this service for items up to £20 in value or up to 2kg in weight. Using this service means you should receive your parcel within 3 working days after we dispatch.

Royal Mail Small Parcel 1st Class Signed For – From £5.44 (Inc. VAT). We offer this service for items up to £50 in value or up to 2kg in weight. Using this service means you should receive your parcel within 1-2 working days after we dispatch.

Royal Mail Special Delivery Guaranteed by 9am – From £18.73 (Inc. VAT). We offer this service for items up to £2500 in value. Using this service means you should receive your parcel the next working day by 9am after we dispatch.

Royal Mail Special Delivery Guaranteed by 1pm – From £8.94 (Inc. VAT). We offer this service for items up to £2500 in value. Using this service means you should receive your parcel the next working day by 1pm after we dispatch.

APC Overnight Next Working Day Delivery - From £6.49 (Inc. VAT). We offer this service for items up to £10000 in value. Using this service means you should receive your parcel before 6pm the next working day after we dispatch. This service is only available to the following Scottish postcodes: AB1-36, AB39-40, AB99, DD, DG, EH, FK, G, IV52-53, IV57-99,KA1-26, KA29, KY, ML, PA1-19, PA5-80, PH1-14, PH27-33, PH45-50, TD.

APC Overnight Next Working Day Delivery (Before 10:00) - £19.91 (Inc. VAT). We offer this service for items up to £10000 in value. Using this service means you should receive your parcel before 10am the next working day after we dispatch. This service is only available to the following Scottish postcodes: AB1-36, AB39-40, AB99, DD, DG, EH, FK, G, IV52-53, IV57-99,KA1-26, KA29, KY, ML, PA1-19, PA5-80, PH1-14, PH27-33, PH45-50, TD.

APC Overnight Next Working Day Delivery (Before 12:00) - £16.70 (Inc. VAT). We offer this service for items up to £10000 in value. Using this service means you should receive your parcel before 10am the next working day after we dispatch. This service is only available to the following Scottish postcodes: AB1-36, AB39-40, AB99, DD, DG, EH, FK, G, IV52-53, IV57-99,KA1-26, KA29, KY, ML, PA1-19, PA5-80, PH1-14, PH27-33, PH45-50, TD.

APC Overnight Saturday Delivery (Before 12:00) - £33.07 (Inc. VAT). We offer this service for items up to £10000 in value. Using this service means you should receive your parcel before 12pm the next Saturday after we dispatch. This service is only available to the following Scottish postcodes: AB1-36, AB39-40, AB99, DD, DG, EH, FK, G, IV52-53, IV57-99,KA1-26, KA29, KY, ML, PA1-19, PA5-80, PH1-14, PH27-33, PH45-50, TD.

APC Overnight Delivery To Scottish Locations (1-2 Working Days) – £18.31 (Inc. VAT). We offer this service for items up to £10000 in value. Using this service means you should receive your parcel before 6pm 1-2 working days after we dispatch. This service is only available to the following Scottish postcodes: AB37-38, AB41-56, IV1-28, IV30-40, IV63, KW1-14, PH15-26, PA21-40, IV52-54, PH30-32, PH34-41.

APC Overnight Isle of Wight, Isle of Man & Scottish Islands (2-4 Working Days) – £27.31 (Inc. VAT).

APC Overnight Northern Ireland (By Road 2-3 Working Days) - £19.97 (Inc. VAT).

APC Overnight Republic of Ireland (By Road 3-4 Working Days) – £25.12 (Inc. VAT).

All orders will be checked upon dispatch and should the surcharge not have been paid, The INTERGAS Shop is under no obligation to send the parcel.

Returns Policy

If you suspect an item is faulty, please Contact Us first to speak to our technical team, who after a few questions will decide on the best course of action.

With the exception of spare parts and pallet deliveries (which can only be returned and redelivered at your cost with our prior permission), if you want to return an item for any reason and providing the item is unused (i.e. product not removed from box, tested, fitted or exchanged) and the retail packaging is completely undamaged (i.e. can be resold to another customer upon its return) we will replace it, exchange it or refund it as long as the item is returned within 30 days from the date of delivery. Please note that our 30 day returns policy does not apply to specially ordered items or spare parts.

As part of our extended 30 day returns policy, if you have paid for delivery and decide to return your item(s) or decide to cancel after the item has been dispatched, any such delivery costs incurred by our business will not be reimbursed under any circumstances.

Please follow the steps below, to ensure you obtain a trouble free and full refund.

1. Contact Us via email or telephone first to let us know what items you are returning and most importantly get a returns number (without a returns number, we have the right to reject your parcel upon delivery).
2. Please use a Cardboard Box to package and return the item.
3. Ensure the item is very well packaged inside the box, as we will not refund items that are damaged in transit.
4. Include your name, telephone number and/or email address on a piece of paper inside the box so we know who has sent it.
5. Within 14 days of receiving your returns number, take your box to the Post Office or use an online courier service and send it back to us using an insured delivery option covering the full cost of the item. Items do get damaged and go missing in transit, so please ensure any items sent back are done so under an insured delivery option! Should any items get lost or damaged during transit, we will not refund the items and it will be your responsibility to make a claim against your delivery company.

Our returns address is:

The INTERGAS Shop
Unit 51, Mochdre Industrial Estate
Newtown
Powys
SY16 4LE

Upon return of your item(s), we will fully inspect the products to ensure all the above have been complied with. If in anyway the items returned have been unpackaged from the manufacturers original packaging, used, fitted, damaged, swapped or the original packaging is ripped or damaged they will not be refunded and you will be liable for the returns postage back to your address.

Unused purchased items may be considered for a return outside of our 30 day returns window, however they will be subject to a restocking charge of up to 25%.  Unless the item is faulty, we are under no obligation to accept any return outside of our 30 day returns policy and any return beyond 30 days must be fully agreed by The INTERGAS Shop management team before the return item is sent back to us.

In compliance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015, should any item(s) become faulty within 6 months from the date of delivery, The INTERGAS Shop will pay for customers returns postage.  The INTERGAS Shop will not refund returns postage for items that go faulty outside of the 6 month period. Please note that The INTERGAS Shop will only refund basic postage options up to a maximum value that covers the item(s) for the full retail insurance value upon receipt of a valid VAT postage receipt.  Any excessive postage costs (such as next day timed deliveries or excessive insurance) will not be refunded.